Friday, July 10, 2009

United Breaks Guitars - UPDATED

Thanks to chele for this link. Musician Dave Carroll traveled on United and his guitar was broken by luggage handlers. His efforts to get reimbursed for the damage were unsuccessful and so he wrote this song. I'm betting he still won't get his money back. As you know, I'm a big fan of writing letters of complaint (or praise) to companies. A song is even better. A viral web video is best.

You can read more at Dave Carroll's site.

UPDATE: It appears I was a little behind the times and United had already responded to the song and offered 'hush' money. Which Dave declined.


JohnnyB said...

I really like the song. The humor and the style make me want to listn to his other songs - but not more United songs. It was a great way to respond to United and to get noticed, but one song is enough. Move on. I'm glad he turned down the offer of money, he got what he wanted and more. To continue to try and milk this, keeping this one story going is already dampening my interest that was inspired by the one song.

Susan said...

Yeah, I don't know what the deal is with 3 songs either. The one was good enough.

Anonymous said...

I knew they were going to want to pay him back with flight vouchers. That's what happened to us when USAir "lost" Allie. Like we would ever want to have her fly with them again!!!